FAQ

Which shipping service do you use?

  • Canada Post 

How long will it take to get my order?

  • Orders within Toronto and the GTA take 1-2 business day.
  • Orders to the west coast of Canada take 4-7 business days.
  • Orders to the north east zone of the USA take 3-5 business days.
  • Orders to the south west parts of the USA take 4-7 business days.
  • International Orders take 6-12 business days.
  • Pre-orders take anywhere from 1-5 weeks to ship upon placement of order. 

The Canada Post website says my tracking number isn't valid. What does that mean?

  • We email you the tracking numbers as soon as your order is packaged. Usually when the Canada Post representative picks up your package they will scan the barcode right away. Sometimes it takes them a few minutes or hours before they scan the package. If the Canada Post website doesn't have any information on your tracking number please check back in a couple hours or the next day. 

What is your return policy?

  • Online customers are offered free exchange or store credit within FIVE DAYS of receiving your order.  

How do I exchange my online order?

  • Within 5 days of receiving your order, if you would like to exchange, e-mail maria@untitledandco.com with a reason for exchange. 
  • Package the exchange and drop it off at any postage location. You will be e-mailed a shipping label to print. 
  • Once your exchange is received, and the garment is in its original condition, your replacement or store credit will be sent out. 
  • Original tags must still be on all merchandise. No exceptions.

Where are Untitled&Co products made?

  • Untitled&Co Crewnecks and Tees are designed and printed in Toronto, Canada. All of our Ready-To-Wear garments are produced in our Queen Street studio in Downtown Toronto. 

Is Untitled&Co hiring?

  • We are always accepting resumes. E-mail Maria@untitledandco.com and put your desired position in the subject line. You should also include a little bit about yourself and why you would be a good fit for the team. 

Does Untitled&Co work with Bloggers?

  • Absolutely. If you are interested in promoting our brand, email maria@untitledandco.com and include links to your blog and some information about your style, your interests why you feel the Untitled&Co brand would work with your aesthetic.